We’re almost certain you’ll be happy with our products, but if you are not satisfied you are welcome to return or exchange your unused and unopened purchase within 15 days of the date received. We will gladly credit you back for the cost of the items, less any shipping charges that were incurred for your order. Unfortunately, due to the nature of our products, we are unable to accept returns on opened and/or used products.
Here’s how to return unopened/unused product:
Contact us immediately via phone or email (see top of this page) to discuss your return - that way we'll know that it's coming. Send us the products and include a copy of the original invoice. Also include your name, address, phone number and email address and let us know if you’d like a replacement or refund. What we’d like most of all is your feedback. Let us know why or how the product didn’t meet your expectation and how we can improve it.
Wrap everything up and send it to:
All Things Jill
Returns
921 9th Ave SE
Calgary, AB T2G 0S5
Canada
Return of Unclaimed Parcels: We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.