Shipping + Returns

When you place an order with us, rest assured that we will take the time to carefully package and ship your treats to you. Our goal is to have your order packed and shipped within 3 business days. If we cannot meet that requirement we will always contact you to advise!

 

Shipping

  • WITHIN CANADA
    • All Canadian orders are shipped via Canada Post or Canpar courier, and Expedited shipping within Canada is FREE on orders over $125!

  • Pricing for expedited shipping in Canada for all orders less than $125 is as follows:
    • Alberta: $10
    • BC, Saskatchewan + Manitoba $12.50
    • Ontario + Quebec $15
    • Maritimes + Newfoundland $17.50
    • Territories $20
  • OUTSIDE CANADA
    • Our site will calculate live Canada Post shipping rates for any order with a shipping address outside of Canada.
    • Duty Rates + Charges: You are responsible for any duty charges associated with your order. Unfortunately, we cannot offer any time guarantees on the length of time it will take for your order to clear customs.
  • EXPRESS SHIPPING
    • Please note in the comments of your order and we will quote you the price before shipping.
  • HOLIDAY SHIPPING
    • Canada Post holiday shipping deadlines are subject to change. As the holidays approach, visit canadapost.ca to view up-do-date deadlines.

    Curbside Pickup

    You may pick up your order in Calgary! Our pick up location is our sister store, The Apothecary in Inglewood, located at 921 9 Ave SE in Inglewood.

    • We will let you know when your order is ready to pick via email or SMS text, Please do not come to the store to pick up your order until you've heard from us.
    • Drive around to the back door, ring the doorbell, and let the store team know you're there to pick up your ATJ order. They'll hand it to you, easy peasy!
    • Pick up hours @ The Apothecary are 7 days a week (excluding statutory holidays), 10 am - 5 pm

    Returns

    If you are not 100% happy with one of our products, please let us know right away! We will do our best to help determine why the product does not work for you. Sometimes products will not work properly because the application is unclear. Still not happy? Get in touch and we will make it right.

    • Shipping errors on our part:
      • If there has been an error on our end with shipping (incorrect product, packing, etc), we will of course offer a full refund to you (including ship charges) once the returned order has been received in-house.
    • Return of unclaimed parcels:
      • We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.

    Help! My order has arrived damaged!

    If your parcel arrives damaged or you notice that an item in your parcel has leaked or opened in transit please get in touch right away. We also ask that you take photos of the damaged products (and the box they arrived in, if damaged) so that we may submit appropriate claims, if necessary.